About Us


We are constantly developing interaction, sales and negotiation solutions that help your company acquire new customers, expand cooperation with existing ones and do it profitably.


Through enhanced operations and interaction, your company also exceeds your customers’ expectations.


In the current changed operating environment, all coaching, consulting and coaching can be implemented virtually

The team

Our team has strong experience and hard evidence of productive sales and interaction development in client companies.

Markku Lammassaari, Customer Interaction Management CIM Oy

Markku Lammassaari

B. Sc. in EE
Senior Consultant

Markku Lammassaari is experienced sales developer. He has a long and wide experience especially in electronics and IT business areas both from technology developers and delivery channels. Markku is specialized in developing start-up and SME-companies’s sales.

+358 400 445 154

Jarkko Oksa, Customer Interaction Management CIM Oy

Jarkko Oksa

Managing Partner
B.P.S. (Marketing)

Jarkko Oksa has led hundreds of training courses and numerous sales development processes for a host of European and global companies.
Jarkko has also had a strong input in developing Finnish growth and SME-companies providing professional services. He specializes in advanced selling skills for a wide variety of sales environments. His particular areas of focus are sales strategy planning and implementation, proposal management, selling to executives, coaching sales people and negotiation skills.

+358 400 433048

Nick Vertigans – Interaction

Nick Vertigans

Senior Consultant
Professional certified coach

Nick Vertigans is an experienced and accredited coach and facilitator from London. He is a Certified Mentor Coach and a PCC, accredited with the International Coach Federation (ICF). Nick’s background includes various leadership, management and consulting positions within several global companies. He’s managed teams across EMEA and worked in Switzerland, Nordic region, Germany and Poland. Nick brings practical insight to challenging situations and focuses on performance and results.

+358 44 2074660

Carlos Cardozo – Interaction

Carlos Cardozo

Sales Development Consultant

Carlos is from Peru, worked in several countries and therefore has broad understanding of different cultures and practices. High-quality in B2B and B2C services is Carlos’ strong area. He has worked both in Finland for several years in the U.S. as information and management specialist as well as on staff management and managerial positions. Before Customer Interaction Management Carlos has worked in Finland as an entrepreneur, helping numerous ICT companies to find the right partners for themselves and functions across the world.

+358 40 548 4041

Lance Kincaide – Interaction

Lance Kincaide

Sales Development Consultant

Lance is originally from South Africa and has also lived and worked in the UK and currently works and resides in Spain. This means he brings a significant understanding of different cultures and business practices for our clientele. Lance brings strong and high-quality of B2B and B2C services to his customers. Before Customer Interaction Management, Lance has worked in Finland as an entrepreneur, helping different industries to find the right partners for themselves and functions around the world. Lance is an “unbeatable” Icebreaker due to his exceptional ability.

+34 682 186433

Ari Tenhunen

Ari Tenhunen

Digital Marketing Specialist
UX/IX Designer

Ari Tenhunen has long and wide experience from marketing communication including printed media and digital marketing solutions as well as graphic design. Ari has planned, developed and implemented numerous web-services and digital marketing solutions for more than 20 years.

+358 40 1876052

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